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Privacy Policy

Effective Date: January 1, 2025

Repply (“we,” “our,” or “us”) is committed to protecting the privacy of our users, customers, and partners. This Privacy Policy explains how we collect, use, and safeguard personal and organizational data across our platform and services, including virtual assistants, website integrations, APIs, and analytics tools.

1. Information We Collect

a. End User Data

  • User queries and interactions
  • Language preferences
  • Session data (timestamps, device/browser type, IP address)
  • Feedback provided through the chat

This data is used solely to improve service quality and respond accurately to public questions. No personally identifiable information (PII) is collected unless explicitly required by the agency and disclosed.

b. Agency and Customer Data

  • Contact information (name, email, phone)
  • Organization details
  • Platform usage metrics
  • Content provided for integration or training

c. Website and Usage Data

  • Log files and analytics
  • Cookies and similar technologies (only for essential and functional purposes)

2. How We Use the Information

  • Deliver and maintain our services
  • Improve product performance and accuracy
  • Monitor usage and service analytics
  • Support accessibility and multilingual delivery
  • Respond to inquiries and provide customer support
  • Ensure compliance and system integrity

We do not use collected data to target ads or resell to third parties.

3. Data Sharing and Disclosure

Repply does not sell or rent personal information. We may share data only in the following limited situations:

  • With the agency or organization that has deployed the Repply assistant, for performance monitoring and user insights
  • With vendors or partners who help operate our services (under strict confidentiality agreements)
  • As required by law or in response to valid legal requests

4. Data Security

We implement industry-standard security practices, including encryption in transit and at rest, access controls, and audit logging. Repply is hosted in secure environments and designed to meet public sector compliance standards.

5. Data Retention

We retain data only as long as necessary to fulfill service requirements, comply with legal obligations, and improve system performance. Retention periods can be configured based on agency needs.

6. Children’s Privacy

Repply does not knowingly collect personal information from individuals under the age of 13. If we discover that such information has been provided, we will promptly delete it.

7. Your Rights and Choices

Organizations and end users may request access to, correction of, or deletion of certain data. If you have questions or need support, contact us at info@repply.ai.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the updated terms.

Contact Us

If you have any questions about this policy or our data practices, please contact us: